FAQ

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Orders received by 12:00 PM Eastern Standard Time (EST) will be shipped the same day. A tracking number will be provided once the order is processed.
For Standard shipping, the average delivery time is 7-10 days from the time the order is received depending on your location and fastest available service. 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase.

Can I cancel my order?

You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item is already sent please refer to our Refund Policy to return it and receive a refund. 

I have entered an incorrect address what do I do now?

If you have misspelled or auto filled an incorrect address, please notify us immediately via email at support@shopunclejimmy.com. 

How long does shipping take?

For Standard shipping, the average delivery time is 7-10 days from the time the order is received depending on your location and fastest available service. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email at support@shopunclejimmy.com and we will be happy to assist you in any way we can.  If your question is in reference to an order you have placed, please include the Order Number in the email subject line.